From the craftman's hand right to your home

Our work process resembles a constructor, you can choose onlу the steps you find necessary
01

Selecting gemstone

We will help you select one out of 200+ options from the catalog or we will find a gem specifically for you
02

Certification

We will offer you gems with certificates or we will refer you to a professional lab that fits your request
03

Making

We will come up with a design and make a piece based on your preferences
04

Order

We will ship the gem or a jewelry piece you chose right to you

Shipping and payment

Personal offers

We will select the best option and help you save some money

Shipping to the USA and around the world

We will carefully deliver it to anywhere you live

Prepayment 10%

When your jewelry is ready, we will send you photos and videos. After confirming that you like your piece of jewelry, you transfer the remaining payment (90%). And we send you the jewelry in a convenient way.

Shipping information

We offer free shipping via FedEx and DHL for all our products. All shipments are fully insured.

After dispatch, the package usually arrives within 2-3 business days in the USA, and 2-5 business days in Europe. However, delivery times may be extended for remote areas.

Please note that the delivery time does not include the order preparation time.

Keep in mind that postal delays, which are beyond our control, may sometimes result in additional delivery delays.

Once your order is dispatched, we will provide you with a tracking number so you can monitor the status of your package.

Kantor Jewelry also recommends consulting your local tax advisor to understand any import duties or VAT that may be applicable in your region. Kantor Jewelry is not responsible for any duties, VAT, taxes, or additional charges that may be imposed by your country.

Returns

If you are dissatisfied with your purchase, please contact us within 7 days of receiving the item.

We will provide you with return instructions and an address. Please complete the attached return form.

For customers in the USA, a prepaid shipping label is provided.

Customers in Germany cannot return items due to complex local customs procedures.

Customers from other countries are responsible for the cost of return shipping.

The item must be unused and in the condition it was received in order to receive a refund.

Custom orders are not eligible for returns. Additionally, if Kantor Jewelry procures products or diamonds at the customer's request to create a custom piece, they are not eligible for return.

Refunds will be issued in the original form of payment: by check, bank transfer, or PayPal.

Didn't find the one you were looking for?

Send us a request for a personalized selection of the gemstone and we'll contact you soon for more details